Brian McArthur

Enterprise Account Manager

Direct | Channel

Proven track record of success in Technology and Communications. Self-starter with excellent time management and business sales skills. Excellent verbal and written communicator, with strong presentation skills. Strong persuasive abilities and negotiating skills. Results driven with focus on goal achievement. Strong customer service orientation with excellent follow-up.

Experienced working with Channel Partners, Master Agents, Consultants, VAR’s, IT Vendors and Systems Integrators as well as local business partnerships and organizational affiliations.

Skilled in selling Adaptive Networking and IT solutions that are inclusive of SD-WAN, UCaaS, Hybrid IT & Cloud, Security, IaaS, DaaS, DRaaS, SaaS, Managed & IT Services, Managed Wi-Fi, CPE, Data Center, MPLS, Ethernet, Dark Fiber, Wavelength, SIP and TDM.

Experienced and successful in new market launches. Instrumental in the launch and success of three new markets for Tampa: NewSouth, PAETEC and Summit Broadband. PAETEC Tampa was the number one market launch with $0 to $1M in monthly revenue in twelve months with a team of five sales reps operating in a hybrid role of direct/channel.

Effectively provide innovative solutions with a consultative overview to a variety of industries, including: Financial Services, Healthcare, Contact Centers, Manufacturing, Distribution, Professional Services and Hospitality.

Multiple achievement awards received from CenturyLink, Bright House/Spectrum and Windstream: Monthly Excellence, Quarterly Conqueror, Monthly Club, Quarterly Club, Club 100, Club 300, Premier Circle and Windstream Elite.

Proficient in Microsoft Word, Excel, PowerPoint, Teams, Visio, Salesforce, ZoomInfo, Seamless AI, LinkedIn/Sales Navigator, Zoom, EveryoneSocial and Neustar.

Bachelor of Science (BS) focused in Marketing from University of Maryland College Park.

Oracle Communications, Tampa, FL

Enterprise Account Manager - Gulf Region

May 2022 to Present

  • Dedicated to the penetration and acquisition of Enterprise accounts in the $2B-$10B sector in addition to retention and growth of established clients in assigned Gulf States region

  • Build market share by creating relationships utilizing direct sales activities and collaboration with Channel Partners, VARs, and MSPs

  • Cultivate consultative and trusted relationships with stakeholders including C-level decision makers and Channel Partners to develop custom cost-effective transformative solutions for clients’ contact centers and communication needs

  • Responsible for custom presentations, proposals, negotiations and contractual agreements

  • Key participant in the development and value proposition of Oracle Communications' products and services

  • Lead and manage all phases of the sales cycle including forecasting, strategic account planning, and market profitability

  • Effectively work with cross-functional teams to ensure clients’ solutions are implemented according to service, design and licensing agreements

Summit Broadband, Tampa, FL

Strategic Account Director - Enterprise

March 2021 to April 2022

  • Strategically marketed fiber-optic network services including Dark Fiber, Ethernet, Wavelength, Managed SD-WAN, Internet Access, Private Networks, Voice, UCaaS and Video using a consultative approach in developing viable solutions for the clients’ needs

  • Provided turnkey solutions for a variety of Enterprise clients, ranging in size from single location companies and multi-location companies to municipalities with significant annual network costs

  • Increased awareness of Summit Broadband products/services to Telecom Consultants, Master Agents, VARs, IT Vendors, Systems Integrators and their customers/prospects

  • Partnered with management to develop strategic marketing initiatives that resulted in generating new business and increased brand recognition

  • Delivered superior solutions to executive level management utilizing effective communication and presentation skills

  • Processed and tracked fulfillment of customer orders, provided unbeatable customer service and ensured total client satisfaction

Frontier Communications, Tampa, FL

Enterprise Business Acquisition Account Executive II

September 2019 to November 2020

  • Leveraged and built relationships with C-level executives through direct sales prospecting and business development activities, including trade shows and other industry events

  • Accountable for new incremental growth in assigned target accounts within my segment which fell into multiple vertical industries

  • Designed, proposed and closed technical IT solutions that included Ethernet, Cloud Managed Solutions, UCaaS, SD-WAN, SIP, TDM, Managed Wi-Fi and Managed Firewall  

  • Established self as a trusted advisor, providing guidance on strategic initiatives in the position to instinctively know how to provide relevant insights

  • Deep understanding of the network attributes, complex communication products, and solutions sought by Medium to Enterprise level accounts

  • Managed both pre-and post-sales support resources throughout the sales cycle to close the deal and service the clients'

CenturyLink, Tampa, FL

Senior Enterprise Relationship Manager - Hunter 

October 2016 to August 2019

  • Responsible for developing long-term, consultative relationships with all levels, including "C" level

  • Created sales in new accounts, cultivated new opportunities within existing accounts, on-net building events, trade shows and collaborated with channel partners

  • Increased awareness of CenturyLink products/services to Telecom Consultants, Master Agents, VAR’s, IT Vendors, Systems Integrators and their customers/prospects

  • Successfully sold Adaptive Networking and IT solutions that were inclusive of Networking, SD-WAN, Data Center, Hybrid IT & Cloud, Security, Voice & Unified Communications, Managed & IT Services and CPE

  • Provided superior customer service on a day to day basis

  • Executed a consultative sales approach to understand customers' business needs, issues, strategies, and priorities to deliver a value-added business solutions

  • Multiple Achievement Awards

    o   Monthly Excellence

    o   Quarterly Conqueror

Spectrum (Bright House Networks), Tampa, FL 

Enterprise Account Executive 

November 2013 to October 2016

  • Responsible for driving sales of Bright House Networks' Enterprise Class products and services: Voice, Unified Communications, Data, Cloud, Managed Services, and Video

  • Acquired and managed new and existing accounts in the enterprise space throughout Central Florida

  • Partnered with internal teams to ensure service levels met and exceeded all customer expectations

  • Collaborated with existing and prospective clients to identify their unique technology needs and industry compliance requirements

  • Created and presented sales proposals to clients that demonstrated an understanding of their specific technology needs while differentiating Bright House Networks from the competition

  • Multiple Achievement Awards

    o   Monthly Club

    o   Quarterly Club

WINDSTREAM (PAETEC, NuVox), Tampa, FL  

Major Account Executive/Account Executive III 

May 2005 to October 2013

  • Successfully promoted and sold Windstream’s unique products and services: Data Center Services, Cloud Computing, Internet Services, Managed Services, Voice Solutions, Data Solutions, Equipment, Software Solutions and Exclusive Financing Solutions

  • Strategically managed and grew a solid network of customers, industry contacts, prospective clients and channel partners

  • Assisted management in the training and mentoring of new/existing teammates as well as troubleshot complex customer issues; supervised and neutralized critical escalations 

  • Effectively provided innovative solutions with a consultative overview to a variety of industries, including: Financial Services, Healthcare, Contact Centers, Manufacturing, Distribution, Professional Services and Hospitality

  • Multiple Achievement Awards

o   Club 100

o   Club 300

o   Premier Circle

o   Windstream Elite

Computer Skills: 

Microsoft Word, Excel, PowerPoint, Teams, Visio, Salesforce, ZoomInfo, Seamless AI, LinkedIn/Sales Navigator, Zoom, EveryoneSocial, Marketo, DocuSign, Adobe Sign and Neustar